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When to call 119

Find out about the 119 telephone service, including when you should call and what coronavirus (COVID-19) help you can get.

You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.

Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages.

Lines for vaccinations, advice about testing and staying at home are open Monday to Friday from 8am to 6pm (including bank holidays), and on Saturday and Sunday from 9am to 1pm.

Lines for the NHS COVID Pass are open Monday to Friday from 8am to 6pm (including bank holidays), on Saturday from 9am to 1pm and are closed on Sunday.


If you need help from a British Sign Language (BSL) interpreter, use the free online 119 BSL interpreter service from SignVideo.

You can call 119 to:

  • get help reporting PCR or lateral flow test results
  • get guidance on how to do tests
  • ask questions related to travel and testing
  • complain about a testing service or get advice about how to complain
  • get advice on staying at home and financial support if you cannot work

You can call 119 to:

  • book a COVID-19 vaccination appointment, including booster vaccination appointments
  • cancel and rebook COVID-19 vaccination appointments

You can call 119 to:

  • ask questions about the NHS App or the online NHS COVID Pass service.
  • get an NHS COVID Pass letter

You can call 119 to:

  • get help if you think the information in your COVID-19 vaccination record is wrong or any information is missing

If you need help with your vaccination record, call 119 and ask to speak to the Vaccination Data Resolution Service. You should get a call back within 21 days.

You can call 119 for help with your COVID-19 vaccination record if you had your vaccination in England, Scotland or Wales and you're registered with a GP in England.


Urgent medical help

If you have an urgent medical problem and you're not sure what to do, get help from NHS 111 online or call 111.

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